Returns & Refund Policy

Thank you for shopping with Woody Collectables. Please review our Returns and Refund Policy below.

Please note that Woody Collectables is a UK-based business. This policy applies to customers worldwide, subject to any additional mandatory consumer rights that may apply in the customer's country or region.

Returns & Exchanges

For eligible online purchases, you have 14 days from the date your order is delivered to notify us that you wish to cancel and return your order.

Once you have notified us within this period, we will provide you with instructions for returning the item.

This policy does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

Business-to-Business (B2B) purchases, including purchases made by individuals acting wholly or mainly on behalf of a business, are not covered by the same consumer cancellation rights that apply to individual consumers. B2B returns will therefore be considered separately and may be accepted or refused at our discretion, subject to any applicable contractual or legal rights.

Condition of Returned Items

Unless an item is being returned because it is faulty, damaged or not as described, returned products must:

• Be unused and in the same condition in which they were supplied;

• Include all original packaging, accessories and components; and

• Be packaged appropriately to prevent damage during return shipping.

We reserve the right to make an appropriate deduction from a refund where an item has been handled beyond what would reasonably be necessary to inspect its nature, characteristics and condition.

A reduction in the market price or selling price of an item after purchase is not grounds for a refund or price adjustment.

All return requests may be reviewed individually.

Mystery Products & Single Cards

Due to the nature of collectible products, Mystery Boxes, Mystery Packs and similar mystery products may be subject to specific return restrictions once opened or where their contents have been revealed.

Individual trading cards and other collectible items may also be subject to additional return conditions depending on their condition, packaging and whether they have been opened, altered or otherwise handled.

Please contact us before returning any Mystery Product or individual card so that we can review the circumstances and advise you accordingly.

Nothing in this section limits your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

How to Request a Return

To request a return or exchange, please contact Woody Collectables Customer Support using our designated customer contact form.

Please provide:

• Your order number;

• Your name and contact details;

• Proof of purchase; and

• The reason for your return.

Where relevant, we may also request photographs showing the condition of the item and its packaging.

Our team will review your request and provide return instructions where applicable.

Please do not return an item without first contacting us, as this may delay the processing of your return.

Refunds

Once your returned item has been received, we will inspect it and notify you that the return has been received.

We will then confirm whether your refund has been approved and whether any lawful deduction is applicable due to the condition of the returned goods.

Where a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Where appropriate, we may offer an alternative such as store credit or a gift card. You are not required to accept store credit instead of a refund where you are legally entitled to a monetary refund.

Faulty, Damaged or Incorrect Items

If an item arrives damaged, faulty, incorrectly supplied or materially different from its description, please contact us as soon as possible.

Please provide your order number together with photographs or other relevant information showing the issue where possible.

Your statutory consumer rights apply independently of our voluntary returns policy.

Sale & Discounted Items

Sale, promotional and discounted items may be returned where you have a legal right to cancel an online purchase or where the goods are faulty, damaged, incorrectly supplied or not as described.

The fact that an item was purchased at a discounted or sale price does not remove your statutory consumer rights.

Return Shipping

Where you are returning an item because you have changed your mind, you will normally be responsible for the cost of returning the goods unless we have agreed otherwise.

Where an item is faulty, damaged, incorrectly supplied or not as described, please contact us before returning it so that we can advise you regarding return arrangements and any applicable return postage costs.

For change-of-mind cancellations, any refund of the original delivery charge will be handled in accordance with applicable consumer law. Additional delivery charges resulting from your choice of a premium or expedited delivery service may not be refundable beyond the cost of our least expensive standard delivery option.

Returning Your Parcel

We strongly recommend using a tracked and adequately insured delivery service when returning valuable collectible items.

Please retain your proof of postage and tracking information until your return has been completed.

You are responsible for ensuring that returned items are packaged securely and appropriately for transit.

Woody Collectables cannot accept responsibility for return parcels that are lost or damaged while being returned to us where the return shipping has been arranged by the customer, except where applicable law provides otherwise.

Exchanges

Where an exchange has been agreed, delivery times will vary depending on your location, product availability and the shipping service used.

If the requested replacement product is unavailable, we will contact you to discuss the available options.

Your Statutory Rights

Nothing within this Returns and Refund Policy is intended to exclude, restrict or otherwise affect any rights that you have under applicable consumer protection legislation.

For UK consumers, this includes rights under applicable UK consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.